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Returns and refunds are accepted on the same day as delivery only. The product must be unused and in its original condition, with all packaging, tags, and accessories intact, and must be handed over to the courier on the same day you receive it.

Refund and exchange: refunds are issued on the same day, directly with the courier at pickup. If you prefer a replacement instead of a refund, it must be requested within three days only of the delivery date.

Certain items, including perfume and intimate accessories, are not eligible for return due to hygiene reasons. To initiate a return, replacement, or refund, contact us immediately at support@eldalystore.com or WhatsApp (+20) 111 805 0393 so we can arrange the courier pickup. See the full Terms & Conditions.